Refund policy

01 Why our work is different

Everything we make is designed for your business alone. Once time has gone into your project, it can't be resold or reused, so our refunds are based on how much work has been done.

02 If you cancel before work starts

If you cancel after paying your deposit but before we've started work, we'll refund your deposit in full, less any third-party costs we've already paid on your behalf (such as a domain name).

03 If you cancel during the project

• Your deposit is non-refundable once work has started, because it covers the planning and design time already spent.
• If the work completed is worth more than your deposit, we'll invoice you for the extra work done up to the date you cancel.
• You'll receive the work completed so far once all amounts owed are paid.

04 After approval, launch or handover

Once you've approved the final work, or your website has gone live, or your final files have been handed over, payments are non-refundable. If something isn't right, we'll fix it through revisions instead.

05 If you're not happy

Tell us as soon as possible. Your revision rounds are there so we can get it right together, and we'll always try to put things right before anything else. If we can't deliver what was agreed in your quote, we'll refund the part of the work we couldn't deliver.

06 Third-party costs

Domain names, hosting, printing, payment provider fees, courier charges and other supplier costs can't be refunded by us once they've been paid. Those suppliers' own refund policies apply.

07 Monthly maintenance

You can cancel monthly maintenance with one month's notice. Months already paid for aren't refunded.

08 How refunds are paid

To ask for a refund or cancel a project, WhatsApp or email us with your quote or invoice number. Approved refunds are paid by EFT into your bank account within 14 days.

09 Your rights

This policy doesn't take away any rights you have under South African consumer protection law.